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Frequently asked questions
  • Is there a minimum number of months I have to commit to?
    No! If you like you can subscribe for one month and cancel your subscription at any time. You’ll get access through the end of the current billing cycle. We do offer 6-month and yearly plans which provide you with a discount.
  • Can I upgrade my subscription any time?
    Yes you can! At any time you can upgrade your subscription to better meet your educational needs.
  • What exactly is a recurring membership?
    A recurring subscription means that you will be billed a subscription amount every time until you cancel your subscription.
  • Do you offer refunds?
    There are no refunds once you pay for a subscription.
  • What should I do in case I lose my login/password?
    Please follow instructions at the Login page to request a new password.
  • I have a problem with paying through PayPal, are there other options?
    Yes, it's possible to pay with VISA, MASTERCARD and AMERICAN EXPRESS.
  • Is it possible to pay through PayPal?
    Yes, it is.
  • Why did my transaction fail?
    Don't worry! It happens sometimes. Transaction can be declined for several reasons. Sometimes, you can guess why it was declined from the response code, but only your credit card issuer or financial institution can confirm the specific reason. The usual culprits are:
    • Incorrect credit card number or expiration date
    • Insufficient funds
    • If you are outside the US, some credit card companies will reject international charges
    • The customer's bank or credit card company was having technical issues when the order was processed
    • If you made a large number of online purchases within a short period of time, some banks will reject some of the charges as a fraud prevention measure
    If your order's rejected, and it happens several times in a row, try pressing “Retry” button again the next day. If there's still no luck, give your financial institution a call.
  • How long does it take for my order to be processed?
    All orders take up to 1-2 business days for processing.

    Processing for orders charged to a major credit card or debit card will begin the following business day.

    Out-of-stock items, personalized items, and items shipped directly from the manufacturer will take longer to process.
  • Will I get an invoice?
    You can find your invoices at your membership profile.
  • Can I use these images for commercial texture packs, models, etc.?
    Yes, you can use all of our reference material for commercial projects.
  • How often do you update and what will the next updates include?
    We are updating our site 4 times per month with a photographs of facial expressions, 3D scans and new pages for new Head & Neck Anatomy book.
  • Do you have a signed contract with all models?
    Yes, all of our models signed a contract in which they agreed to the use of their photos for the creation of 3D models, characters for games and any other commercial or non-commercial use.
  • Can I showcase my work made with your photos on your site?
    Yes, you can submit your images of your art in Forum and get feedback by fellow artists.
  • What is FMA?
    The Foundational Model of Anatomy Ontology (FMA) is an evolving computer-based knowledge source for biomedical informatics; it is concerned with the representation of classes or types and relationships necessary for the symbolic representation of the phenotypic structure of the human body in a form that is understandable to humans and is also navigable, parseable and interpretable by machine-based systems. Specifically, the FMA is a domain ontology that represents a coherent body of explicit declarative knowledge about human anatomy. Its ontological framework can be applied and extended to all other species.

    The Foundational Model of Anatomy ontology is one of the information resources integrated in the distributed framework of the Anatomy Information System developed and maintained by the Structural Informatics Group at the University of Washington. The FMA is open source. See Summary of FMA Resources below for information about obtaining and accessing the FMA, posting issues, requesting content changes, etc. Some of the topics after the summary are currently out of date.
  • Shipping Guidelines
    Please allow 7-10 business days for standard delivery of hard copy books for USA, 14-20 business days for European Union and 20-28 business days to the rest of the world.

    3D print models will take to ship 7-10 business days for standard delivery for European Union, 14-20 business days for USA and 20-28 business days to the rest of the world.

    Delivery times apply only to credit-approved orders of in-stock items delivered to the continental USA and European Union. We cannot guarantee arrival times for items that require extra delivery time (such as personalized items) and orders going to destinations outside our shippers' standard delivery areas.
  • Where can I find the tracking information for my orders?
    You may click on Order Status at the link in Your Account to view your order status. You will be asked to log in to check the status of your order.

    When your order Anatomy Next products, you will receive a shipping notification email. This will contain tracking information for your order. Some carriers do not provide tracking information.
  • Who pays the customs duties & taxes?
    Shipments outside of the USA may incur customs fees, depending on the destination country. The fee may vary depending on your order value, country limits, and other factors. Your client is responsible for these fees. These duties are paid to appropriate customs agency by the end customer in each country.
Check out our FAQ for answers. If it's not there, send us a quick email with your questions!
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