If you’re not completely satisfied with your physical purchase, you can return it for a full refund of the purchase price. Original shipping costs are non-refundable.
Our return policy lasts 14 days from the date you receive your printed book. After 14 days, we can no longer offer a refund or exchange.
To be eligible for a return, the book must be unused and in the same condition that you received it. It must also be in the original packaging. Refunds are issued after we receive and inspect the returned book.
Our customers have the right to withdraw from their 3D REF (3D Reference Tool) subscription within 14 days of purchase. After this period, refunds are no longer available.
PDF eBooks and online courses may be refunded within 14 days of purchase, provided the eBook has not been downloaded or the course content has not been accessed or downloaded.
The following products are not eligible for a refund:
Refunds are usually processed within a few business days, depending on your financial institution. If you haven’t received your refund, first check your bank account again.
Then contact your credit card provider, as it may take some time for the refund to appear. If the refund is still not visible, contact your bank, as additional processing time may be required. If you’ve completed these steps and still haven’t received your refund, please contact us at support@anatomy4sculptors.com.
We only replace items if they are defective or damaged during shipping. If you need to exchange a book for the same title, send us an email at support@anatomy4sculptors.com.
Typically, we will ask you to send your item to the return address provided on the packaging you received your item in. Once we’ve received your returned item, we will inspect it and prepare a replacement shipment for your damaged book.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back before contacting us through the Contact Us form or at support@anatomy4sculptors.com with your order number and the product you wish to return. You may also include the reason for the return.
Once your return request has been approved, send the item to the return address printed on the original packaging. Please keep the original packaging until your return has been completed.
We do not provide return shipping labels. Customers are responsible for all original and return shipping costs.
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved. If approved, the refund will be issued to your original payment method within a few business days, depending on your financial institution.
If you are returning an item valued at more than $75 USD, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
